Privacy Policy

Last Updated: 14 August 2025

1. Introduction

Welcome to the London Feldenkrais Collective. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

The London Feldenkrais Collective is committed to ensuring the privacy and security of your personal data. We are a a collective of sole practitioners offering Feldenkrais Method® services. For the purposes of data protection law, we are a data controller.

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2. Contact Details

Practitioner/Data Controller: Practitioners of the London Feldenkrais Collective

Practice Address: 60A Weston Street, London SE1 3QJ

Email: info@londonfeldenkraiscollective.com

Phone: +44 20 8058 0205

ICO Registration Number: ZB957448

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3. Personal Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you:

For all clients

Identity Data: Name, date of birth, gender
Contact Data: Address, email address, telephone number
Transaction Data: Details about payments to and from you, appointment dates and times
Marketing Data: Your preferences in receiving marketing from us

For Feldenkrais clients

Health Data: Medical history, health conditions, medications, treatment notes, movement patterns, postural information, sensory-motor function, pain levels
Session Records: Notes taken during and after sessions relating to your progress and responses to the Feldenkrais Method®
Communication Records: Records of our communications regarding your care

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4. How We Collect Your Personal Information

We collect personal information:

Directly from you (via registration forms, health questionnaires, verbal information)
From our observations and assessments during sessions
When you contact us by email, telephone, or other means
When you book appointments

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5. How We Use Your Personal Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data under the following lawful bases:

Standard personal data:

Contract: Processing necessary for the performance of our contract with you
Legitimate Interests: Processing necessary for our legitimate interests

Special category data (health information):

Health Care: Processing necessary for the provision of health care
Explicit Consent: Where you have given us explicit consent

We use your data to:

Provide you with Feldenkrais Method® sessions and services
Manage your appointments and our relationship with you
Process your payments
Keep records of your sessions and progress
Communicate with you about your care
Send you information about our services (with your consent)
Comply with legal and regulatory requirements

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6. Data Sharing

We treat your personal information with strict confidentiality. We do not sell your data or share it with third parties for marketing purposes.

We may share your personal data with:

Practitioners within the Collective: With your consent, we may share your session notes with other practitioners within the collective for the purpose of providing consistent care when another practitioner takes over a session
Healthcare Providers: With your consent, we may share information with other healthcare providers involved in your care
Professional Supervisors: Anonymised case information may be discussed with professional supervisors
Service Providers: Third parties who provide services to our practice such as:
- Booking systems
- Email providers
- Cloud storage services
- Payment processors

All third-party service providers are required to take appropriate security measures to protect your personal data and only process it on our instructions.

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7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

Our security measures include:

Password protection on all electronic devices
Encryption of digital data
Secure storage of paper records
Limited access to your personal information
Regular security updates

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8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

Health Records: We retain health records for 8 years from the date of last contact
Financial Records: We retain financial records for 6 years as required by HMRC
Marketing Information: We retain this until you withdraw consent or unsubscribe

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9. Your Legal Rights

Under data protection law, you have rights including:

Right to be informed about how we use your data
Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure of your data in certain circumstances
Right to restrict processing in certain circumstances
Right to data portability in certain circumstances
Right to object to processing based on legitimate interests and direct marketing
Rights related to automated decision making and profiling

If you wish to exercise any of these rights, please contact us using the details provided in Section 2.

You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

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10. Changes to This Privacy Policy

We may update this privacy policy from time to time. The latest version will always be available on request and on our website.

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11. Complaints

If you have any concerns about how we handle your data, please contact us first so that we can try to resolve the issue. If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

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Version history

Last updated: 14 August 2025

Created: August 2025